FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard), PayPal, and other secure payment options displayed at checkout.

2. How long will it take to receive my order?

Orders are usually processed within 1–3 business days. Delivery time depends on your location:

• Within the U.S.: 5–10 business days

You will receive a tracking number once your order has shipped.

3. Do you offer free shipping?

Yes, we offer free standard shipping on orders over a certain amount (check our promotions for details).

4. Can I return or exchange an item?

Absolutely. We offer a 30-day return policy. Items must be unused and in original packaging. Please contact us at service@matveybu.store before returning your item.

5. Are your products eco-friendly?

Yes! We are committed to sustainability. Many of our products are made from recyclable materials or designed with minimal packaging to reduce environmental impact.

6. How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. You can check your order status anytime.

7. What if my product arrives damaged or defective?

If you receive a damaged or defective item, please contact us immediately at service@matveybu.store with photos of the product. We’ll arrange a replacement or refund.

8. Do you ship internationally?

Yes, we ship worldwide! Please note that international shipping times and customs fees may vary by country.