Return & Refund Policy

At Matveybu.store, we strive to provide high-quality products and a seamless shopping experience. Please carefully read our return and refund policy before making a purchase.

Returns & Refunds Overview

• We offer free returns and exchanges within 30 days of receiving your order.

• There are no restocking or handling fees for eligible returns.

• Refunds are issued to the original payment method once the return is processed.

• Returns are accepted for the following reasons:

  • Defective or damaged products

  • Wrong items received

  • Items that do not match the product description

How to Request a Return or Refund

1. Contact our support team within 30 days of receiving your order:

   • 📧 Email: service@matveybu.store

   • 📞 Phone: +1 (408) 200-1523

2. Provide your order number, product details, and reason for return/exchange.

3. After verifying your request, we will provide you with a return shipping address.

   • ⚠️ Do NOT ship the item back to the original shipping address unless instructed.

4. Package the item securely in its original packaging (if available) and send it to the provided return address.

Return Shipping Costs

• For defective, damaged, or incorrect items, Matveybu.store covers the return shipping cost.

• For all other return reasons (e.g., change of mind), the customer is responsible for return shipping fees.

Refund Processing Time

• Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days.

• Refunds will be issued to the original payment method used during checkout.

• You will receive a confirmation email once the refund is processed.

Important Notes

• Items returned after the 30-day window will not be eligible for a refund.

• Ensure the returned product is in resalable condition, including all original packaging, accessories, and tags.

• Shipping delays, lost packages, or damage caused during return shipping are the customer’s responsibility unless the return was due to an error on our part.

Contact Information

For any questions regarding returns, refunds, or exchanges, you can reach us via:

• 📧 Email: service@matveybu.store

• 📞 Phone: +1 (408) 200-1523

• 📍 Address: 1290 W San Carlos St, San Jose, CA 95126, United States

✅ Key Highlights:

• Free returns and exchanges within 30 days

• No restocking fees

• Refunds issued within 5–7 business days

• Return shipping costs covered by store for defective or wrong items

• Clear instructions for customers regarding return address